The pillar Delivering for Our Public has five headline actions that focus on delivering better and more cost effective services to the public. These outcomes are to be achieved by: using new technology and better data to reduce costs, while maintaining quality; involving the public in the design and delivery of services; improving communication and engagement with the public; and, improving service quality and accessibility.

Action 1 and Action 4 were selected by the Public Service Leadership Board as priority actions in 2018. Action 2 and Action 3 were selected as priority actions in 2019.

While the priority actions are currently in progress, it is important to highlight that there is significant activity under this pillar theme generally, including many which had been initiated independently of Our Public Service 2020.