The Quality Customer Service Network was established in 2000 to develop, promote and implement the Quality Customer Service Initiative. The Network meets regularly throughout the year, facilitated by the Reform and Delivery Office, Department of Public Expenditure and Reform, and chaired by Brian Boyle, Assistant Secretary, Office of the Revenue Commissioners. The Network offers a platform for identifying best practice in customer services, and sharing learning across the public service.

The QCS Network has expanded its membership out to the wider Public Service as part of the work of Our Public Service 2020 Action 2: Improve Services for Our Customers. The expanded network now includes representatives from organisations such as the HSE, An Garda Síochána, the Defence Forces and local authorities from across the country. The new members join existing representatives from across Government Departments and Offices.


The Network meets three times per year, with an Annual Conference in December. It provides opportunities for collaboration across the wider Public Service on customer service issues, and a platform to share experience, in order to improve service delivery for the public.


Presentations are now available online from QCS Network Meetings. Please see the Resources section of Action 2 for more details.

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