Debt Management Best Practice
This Guide provides guidance for the application of best practice in debt management by public service bodies to help improve their efficiency and effectiveness in the collection of monies due while applying the high standards of public service: Collections Guide Jan 2017
A PDF and MS Word copy of the annex for the document above are available at the links below:
The Collections Guide mentions two further reports (in the footnotes of page 1) which for ease of access are linked here:
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