AI Home With the publication of the Government’s AI strategy AI: Here for Good, there is an expectation from Government that Civil and Public Service organisations will embrace Artificial Intelligence (AI) in both an innovative and responsible way to enhance the delivery of current public services and deliver new ones. The document linked to … Continued
RPA Home RPA ExplainedRPA Getting StartedRPA Resources RPA Case Studies The links below offer different insights on some of the very successful deployments of RPA within the Irish Civil and Public Services. More studies will be added as they become available. In this link the Road Safety Authority share how RPA has saved them … Continued
A compilation of Case Studies on Programme and Project Management from the Public Service is available here.
Review of SWFP Practices in Irish Public Service
PDF Leadership case study This case study has been developed by CES, under the guidance of OPS2020 Action Team 14 and the Department of Education’s Public Service Reform Programme Office, to review and capture learnings from two pioneering leadership programmes within the public service: the Centre for School Leadership and the Health Service Leadership Development … Continued
Citizen Engagement in the Public Service – A Review of Four Case Studies, June 2020 (pdf) Background The Reform Delivery Office (RDO) in the Department of Public Expenditure and Reform has developed a series of case studies on citizen engagement, in partnership with researchers and public bodies, as a commitment under the Our Public Service … Continued
Basic Payment Scheme 100% Online ‘Roadshows’ – Department of Agriculture, Food and the Marine in collaboration with the Institute of Public Administration (IPA) Basic Payment Scheme Online Case Study, June 2020 (pdf)
Public Participation Networks (PPN) – Department of Rural and Community Development in collaboration with the Centre for Effectiveness Services (CES) Public Participation Network Case Study, June 2020 (pdf)
€300k – Have Your Say – South Dublin County Council in collaboration with the Institute of Public Administration (IPA) Have Your Say Citizen Engagement Case Study, June 2020 (pdf)
Comhairle na nÓg and Ireland’s National Strategy on Children and Young People’s Participation in Decision-making 2015 – 2020 – Department of Children and Youth Affairs in collaboration with the University of Limerick (UL) Comhairle na nÓg Case Study, June 2020 (pdf)