“The next programme of Public Service reform is under development. In the meantime the OPS Networks and Action Teams will continue their existing work programmes, so keep an eye on the website for all our latest news. Please contact the PMO office if you have any queries at reformoffice@per.gov.ie

Robotic Process Automation (RPA)


In the framework document Our Public Service 2020 (OPS-2020), Action-6 under the Innovation pillar specifically mentions Robotic Process Automation (RPA) as an efficiency tool to “help public service organisations to deliver leaner, faster and cheaper back-office functions”.

During 2017, the Department of Public Expenditure and Reform (DPER) ran a pilot study in RPA where four Government Departments selected some routine, stable and completely computer based processes for the purpose of exploring the efficiencies to be gained by automating this work using RPA.

The final report on this pilot study can be accessed from this link. In addition a video of Revenue’s experience can be accessed from this link.


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