Quality Customer Service Network Event

10:30am-12pm at Online | Webex

Theme: harnessing customer feedback for better service delivery

The QCSN team is delighted to invite you to register for our next event. We will welcome three speakers to discuss the opportunities presented by feedback, including complaints.

Attendees will learn how to develop comprehensive processes to obtain feedback, and importantly how we can action feedback to create impact for our customers and organisations. We will also hear a preview of feedback from business customers gathered from the recent Civil Service Business Customer Survey.


Preview of the Civil Service Business Customer Survey – Clare Kavanagh, Director, Behaviour and Attitudes

Developing effective complaints procedures – Jennifer Hanrahan, Senior Investigator, Office of the Ombudsman

Customer feedback in action – Jean Acheson, Strategy, Evaluation and Reporting Branch, Revenue Commissioners

Creating strategic impact and better service delivery through effective feedback procedures: an innovative example from Cork City Council – Dympna Murphy, Senior Executive Officer, and Phelim Collins, Senior Staff Officer – Customer Service Unit, Cork City Council

Chaired by Brian Boyle, Assistance Secretary at the Office of the Revenue Commissioners and Chair of the Quality Customer Service Network.

For anyone interested in learning practical steps to develop feedback processes and harness the results of feedback to create impact for our customers and organisations, this meeting is not to be missed!

This event is open to all public servants. Please use your work email address to register. All confirmed attendees will receive the attendance link in due course.

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