Pictured: Nora O’Donnell (Customer Services Initiatives Manager, DPER), Philip McGrath (Head of Public Service Transformation Delivery, DPER), Marianne Cassidy (Head of Public Service Transformation, DPER), Eoin Tunstead (Communications Executive, DPER) and Colin Flaherty (Public Service Innovation Projects Lead, DPER) The Quality Customer Service Network Annual Conference 2022 returned to Farmleigh House on 7th December. The … Continued
Blockchain Home BlockChain Resources BlockChain Case Studies The documents listed below offer different levels of introduction to the Blockchain topic. eBooks on Blockchain An Introductory Guide to Blockchain for Public Servants This is an easy to understand introduction of the main points of Blockchain as it pertains to the public services. Develop, Deploy and … Continued
RPA Home RPA ExplainedRPA Getting StartedRPA Resources RPA Case Studies Civil & Public Service Business Process Automation Collaboration Group The Reform Delivery Office (RDO) maintains a collaborative network of Civil & Public Servants who have an association with RPA, A growing number of the people on this network have considerable experience in implementing a … Continued
Foundation Certificate in Artificial Intelligence: As part of our commitments set out in the Public Service Innovation Strategy, Making Innovation Real, the Department of Public Expenditure and Reform (DPER) launched a Foundation Certificate in Artificial Intelligence for public servants in 2021. This programme aligned with our goals to upskill staff in important areas that would foster … Continued
We have provided some links to available training programmes to assist individual learners and organisations make informed choices about training and pathways for further development. These links to programmes are not exhaustive, the websites and details of course providers are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, … Continued
We have provided some links to available training programmes to assist individual learners and organisations make informed choices about training and pathways for further development in specific areas. These links to programmes are not exhaustive, the websites and details of course providers are inserted for convenience and do not constitute endorsement of material at those … Continued
We have provided some links to available training programmes to assist individual learners and organisations make informed choices about training and pathways for further development. These links to programmes are not exhaustive, the websites and details of course providers are inserted for convenience and do not constitute endorsement of material at those sites, or any … Continued
We have provided some links to available training programmes to assist individual learners and organisations make informed choices about training and pathways for further development. These links to programmes are not exhaustive, the websites and details of course providers are inserted for convenience and do not constitute endorsement of material at those sites, or any … Continued
We have provided some links to available training programmes to assist individual learners and organisations make informed choices about training and pathways for further development. These links to programmes are not exhaustive, the websites and details of course providers are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product … Continued
Building trust with our customers 27 September 2022 via Webex OneLearning Courses – Maria Owens Key Findings from the 2021 OECD Survey on Drivers of Trust in Public Institutions – Santiago Gonzalez, Governance Indicators and Performance Division, OECD Building Trust – An Garda Síochána’s Public Attitudes Survey – Dr Mary Walker, Research Psychologist, An … Continued