Annual Quality Customer Service Conference, 2019

This year’s Conference took place in Farmleigh House on 11th December, during the first ever Public Service-wide Innovation Week, and had high attendance from across the Civil and Public Service.

Our speakers covered a wide range of topics, focusing on innovations in customer service:

  • Applying Innovation to Digital Government Services
    Barry Lowry, Government Chief Information Officer, OGCIO
  • The Service Catalogue – A Driver for Service Improvement & Digital Transformation
    Dr Mihai Bilauca, Head of Digital Strategy, Limerick City and County Council
  • myProjectIreland – An Innovative Map of Capital Projects
    Margaret O’Donnell, Department of Public Expenditure & Reform & Lauren Lucas, Ordnance Survey Ireland
  • Advanced Nursing Practice Initiative: Providing Patients with More Accessible Care
    Tanya King, Deputy Chief Nursing Officer, Department of Health
  • Innovating with Humans: How People Are Transforming the Passport Service
    Catherine Bannon, Passport Service, Department of Foreign Affairs & Trade

Presentations will be made available online in the New Year, both in hard copy and video form.

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