Annual Quality Customer Service Conference 2021

The 2021 QCS Conference took place remotely and had high attendance from across the Civil and Public Service. Our speakers covered a wide range of topics, focusing on ‘Digital for All – bringing the benefits to all our citizens’

Moderator: Brian Boyle, Assistant Secretary, Offic of the Revenue Commissioners and Chair of the Quality Customer Service Network

Opening Address
Ossian Smyth T.D., Minister of State, Department of Public Expenditure and Reform

The Future of Digital Transformation
Tony Shannon, Head of Digital Services, Office of the Government Chief Information Officer

The Web Accessibility Directive
Donal Rice, Senior Standards and Monitoring Officer, Centre for Excellence in Universal Design, National Disability Authority

Government Communications Response to the Covid-19 Pandemic
Eugene Farrelly, Government Information Service, Department of the Taoiseach

Placing the user at the centre of our customer service journey
Angela Denning, CEO, Courts Service





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