Customer Communications Toolkit for the Public Service

The Customer Communications Toolkit for the Public Service was developed by the Quality Customer Service Network, in collaboration with the Centre for Excellence in Universal Design in the National Disability Authority and the Department of Public Expenditure and Reform. The Toolkit includes guidance on general writing style principles, verbal and non-verbal communications, design of forms and documents, web and social media content and how to display signage.

The Toolkit recently received an award from the National Adult Literacy Agency (NALA) for best use of Plain English by an organisation, and has been distributed widely across the public service.

The Toolkit complements the Plain English Style Guide for the Public Service, developed by the Department of Public Expenditure and Reform in partnership with the National Adult Literacy Agency (NALA).

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