QCS Meeting Presentations 2020

Customer Access

16 September, 2020 – Webinar via Webex

A Universal Design Approach to Accessibility in Customer Services
Áine Higgins Ní Chinnéide, James Hubbard & Dónal Rice, Centre for Excellence in Universal Design, National Disability Authority

Inclusive Access The Potential of the Public Sector Equality and Human Rights Duty
Jacqueline Healy, Irish Human Rights and Equality Commission

Supporting farmers in the delivery of 100% Online Access for the Basic Payment Scheme
Brian Alcock, Department of Agriculture, Food and the Marine


Addressing Covid-19 Customer Service Challenges & Innovating for the Future

10 June, 2020 – Webinar via Webex

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