QCS Meeting Presentations 2021
Using Citizen Engagement to Enhance Service Delivery
22 September, 2021 – Webinar via Webex
- Balbriggan 3D Model to Enhance Citizen Engagement – Aishling Hyland, Fingal County Council
- €300K Have Your Say – Niall Noonan, South Dublin County Council
- Citizen Engagement on Policing Priorities 2022: Using a Digital Platform for Deliberative Prioritisation – Gráinne Curtin, Policing Authority
Understanding and Meeting Customer Needs
23 June, 2021 – Webinar via Webex
- Customer Journeys: Building Empathy and Understanding– Sarah Kennelly and Julie Anne Dunne, Department of Justice
- Community Call: A Local Government Customer Response in a Crisis – Coilín O’Reilly, Dublin City Council
- Policing During COVID-19: Challenges and Opportunities – Superintendent Michael Corbett, An Garda Síochána
Using Customer Insights to Deliver Innovative Services
19 April, 2021 – Webinar via Webex
- Quality Customer Service Questionnaire of the Public Service – Overview of Results – Michael Ryan and Caroline Winston, Department of Public Expenditure and Reform
- Gateways to our Services: DCC Channel Management Strategy – Pauline Treacy, Dublin City Council
- Revenue: Using Our Customers Insights – Tom O’Connell, Revenue
- Establishing DETE’s Enterprise Information Centre – Pat Phelan, Department of Enterprise, Trade and Employment