QCS Meeting Presentations 2022

Building trust with our customers
27 September 2022 via Webex


OneLearning Courses – Maria Owens
Key Findings from the 2021 OECD Survey on Drivers of Trust in Public InstitutionsSantiago Gonzalez, Governance Indicators and Performance Division, OECD
Building Trust – An Garda Síochána’s Public Attitudes Survey Dr Mary Walker, Research Psychologist, An Garda Síochána

Harnessing customer feedback for better service delivery
7 June 2022 via Webex


Preview of the Civil Service Business Customer Survey – Clare Kavanagh, Director, Behaviour & Attitudes
Developing effective complaints procedures – Jennifer Hanrahan, Senior Investigator, Office of the Ombudsman
Customer feedback in action – Jean Acheson, Strategy, Evaluation and Reporting Branch, Revenue Commissioners
Creating strategic impact and better service delivery through effective feedback procedures: an innovative example from Cork City CouncilDympna Murphy, Senior Executive Officer, and Phelim Collins, Senior Staff Officer – Customer Service Unit, Cork City Council

Taking action on accessibility: practical approaches to customer engagement
29 March 2022 via Webex


Health Services Change Framework – Marie O’Harie, Organisation Development and Change, HSE
Making Access a Reality – Catherine McGuigan, Age Friendly Ireland
Integrating Accessibility into Census 2022 – Cormac Halpin, Central Statistics Office


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