QCS Meeting Presentations 2019

The Internal Customer: How to Meet the Needs of Internal Customers
24th September, 2019 – Wood Quay, Dublin City Council

  • “Partnering with Customers” Ronan Crummy, Customer Service Operations Manager, Office of Government Procurement, on the work of the OGP, as well as Customer Engagement.


  • OGCIO and Internal CustomersPresentation from Owen Harrison, Office of the Government Chief Information Officer. Looks at the internal customers of the OGCIO, through both full IT provisioning, and shared service provisioning.


  • Internal Customer ServicePresentation from Mary Malone, Central Statistics Office, on who are the internal customers of the CSO. Mary looks at the results of the Civil Service Employee Engagement Survey, and the results for their own Department in particular – and how to improve on areas shown to be of some concern.


The External Customer: What the Customer Wants
26th June, 2019 – The Clock Tower, Department of Education & Skills


Consultation: How to Consult with the Customer
18th April, 2019 – Whitaker Room, Department of Public Expenditure & Reform




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