Delivering for Our Public
Focuses on ensuring that outcomes for the public are central to service delivery. This is to be achieved by involving the public in the design and delivery of services, by improving how we listen and communicate, and by ensuring services are cost-effective. We will also improve service quality and accessibility by making better use of new technology and data.
The fixed actions under this pillar will build on existing progress in areas such as shared services and procurement. The development of digital services and eGovernment is key to improving service delivery as is making better use of data and sharing data more effectively between organisations
Innovating for Our Future
The public service needs to be increasingly innovative and collaborative to effectively respond to the complex challenges facing Ireland now and into the future.
Innovating for Our Future has six actions that will enable the development of innovative and joined-up strategies and policies related to the delivery of public service. This pillar will support collaboration across the public service and help make the most of existing skills, experiences and data, as well as promoting a culture of evaluation.
Developing Our People and Organisations
The actions in this pillar will help to build strong and agile public service organisations. Actions focus on sharing best practice and experience in areas such as strategic human resource management, workforce planning, employee engagement, public service culture and values, diversity and inclusion.
Developing Our People and Organisations has seven actions which will support public servants and the organisations in which they work. The pillar aims to improve human resource management and to ensure the right mix of skills and tools are there to support public servants in delivering quality services.